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Policy

Returns

What happens if a lot doesn’t taste as expected.

Last updated · 2026-07-17

Checkout is not live yet, so there is no automated returns process running. If a sample or pre-launch order doesn’t match its listing, write to [email protected] within fourteen days of receiving it — describe the lot and the discrepancy, and the team will work out a resolution directly with you.

Aged and vintage lots are, by nature of the category, sold as-is: storage history and condition are disclosed on each product page rather than guaranteed by a standard refund window.

A full returns policy will replace this page once checkout goes live.